No. #1 online medical certificate issuance & telemedicine platform abiding by the NMC & WHO guidelines. Our innovative products/services have gained significant traction in the market, and we are looking to expand our reach and increase customer acquisition through effective marketing strategies. We are a remote-first company, offering the opportunity to work from home and collaborate with a talented team of professionals.
Which position are you interested in?
- Customer Success Executive (Contractual - For those having 0-1 yrs of experience)
- Tele Sales & Chat Specialist (Contractual - For those having 0-1 yrs of experience)
- HR & Admin Executive (Contractual - For those having 1-2 yrs of experience)
- Training & Development Executive (Contractual - For those having 1-2 yrs of experience)
Responsibilities :
Respond to customer queries in a timely and accurate way, via phone, email or chat.
Identify customer needs and help customers use specific features.
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers.
Monitor customer complaints on social media and reach out to provide assistance.
Share feature requests and effective workarounds with team members.
Inform customers about new features and functionalities.
Follow up with customers to ensure their technical issues are resolved.
Gather customer feedback and share with our Product, Sales and Marketing teams.
Requirements and skills :
Experience as a Customer Support Specialist or similar CS role.
Familiarity with our industry is a plus.
Experience using help desk software and remote support tools.
Understanding of how CRM and design systems work.
Excellent communication and problem-solving skills.
Multi-tasking abilities.
Patience when handling tough cases.
Working laptop and internet connection.
Able to communicate seamlessly in English and Hindi.
Salary :
Remuneration will be Rs 16,000/- fixed pm
Renewal of contract every 6 months
We would like to work with highly motivated individuals from different walks of life who have a passion for serving customers, solving their problems, and growing with the company. We work hard and long hours as we are on a mission to deliver exceptional service to our customers.
How To Apply for medical certificate Work From Home?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
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